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Got rid of the Envision after a month

14308 Views 13 Replies 8 Participants Last post by  vic1212
Yeah, I'm the guy who wrote the posts about the whole decision process that led to choosing the Envision. Well, after owning the Envision for a month we found we'd missed a few things in making the decision. These were sufficuently bothersome that we chose to get rid of it even though doing so would be financially ugly.

On the test drive, we had read the reviews complaining about upper cabin ventilation, and we did evaluate it. It wasn't ideal, but we thought we could live with it. But after a while, and driving on hotter days, we found it to be an issue. Especially since the Envision turned out to be relatively poor at maintaining a consistent temperature and fan speed. Even when the fan speed was manually selected, it sped up and slowed down even when not doing so as part of the engine stop/start. Dealer said they couldn't do anything about this.

My wife likes to listen to albums, so we have a group of usb sticks containing them. And the audio system programmers (who probably only listen to sirius and pandora) made it impossible to play a whole usb stick album-after-album. There's no way to select "all albums" and once an album is selected there's no way to override the hard-coded repeat of that album until you intervene. Dealer said that's just how it works.

Since we moved to Florida, every car we owned has gotten the windshield tinted with 3M Crystalline 90 to block heat. And in no other car has this been an issue. In the Envision, this confused the solar sensor so much that almost any shade would cause the car to turn on its lights and switch the displays to night mode. And night mode is so dim at it brightest that it's impossible to see except in the dead of night. Dealer said the solar sensitivity could not be adjusted. So the car goes into night mode when driving under an overpass, under an overhanging tree, and even when the sensor is shaded by the car's roof.

Those three items were the big hits, and were the main basis for the decision. But, here's a selection of other things we hadn't looked at during our car selection process which we also found annoying:

We'd test driven the Premium I. Our Premium II had the surround camera system, which was terrible. It put a surround picture on the left side of the screen, shrinking the backup camera view. And that image was terrible. Dealer compared it to another Envision and said that's normal.

Toll roads are ubiquitous in central Florida, but we didn't happen to include one in our test drive. Who would think it necessary? Well, every time our Envision approached a toll booth (or even went near one on a parallel road), it loudly spoke "Caution! Toll Booth?". Yes, with a rising inflection as if it wasn't sure why it was doing this. Dealer said they didn't know why it did this or how to make it stop.

This is a $49k msrp vehicle. All 4 windows have express-down, which we'd expect in this class of car. Yet only the driver's window has express-up. Also, we missed the driver's seat umbrella holder we had in the MKC. Missed it enough that I actually made one.

Replacement plan 1 was a Land Rover Discovery Sport. Turned out that JLR hasn't decided to let US models have adaptive cruise control yet. We were pretty bummed out at that point, with our next two choices being the NX and GLC, neither of which have cooled seats. At some point my wife said "If it wasn't for the issues with park assist I'd want my MKC back." I was researching whether or not I could unplug the sensors when I somehow discovered that a Ford Edge and Lincoln MKC, with the full park assist system, have a button that with one push turns off the park assist. So, we now have a fully loaded Ford Edge.

And by the way, for $5k lower msrp than the Envision, the passenger window has express-up and both front seats have umbrella holders.
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^ FloridaMatt, great post, thanks. I totally get your thinking here and your decision on this. I purchased a fully loaded 2016 Envision Premium II (with Driver Confidence Package) about 2 months ago. In addition to all the points you've made (which I happen to agree with by the way).. I also find the front seats in my Envision to be uncomfortable - at least for my physique. For me, seat discomfort wasn't an issue early on, on any of my test drives of the vehicle.. it was only after I bought the vehicle, and after sitting in the driver's seat for longer than 15-20 minutes. Most of the discomfort (for me) comes from the side seat bolstering in the bottom cushion of the front seats. For me the bolstering is too hard/unyielding and poorly positioned.
Good luck with your new fully loaded Ford Edge. I assume it's a Titanium model?
/rb
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Titanium, equipment group 302A (e.g. the works) and Driver's package to get ACC and HID headlights. Basically everything the Envision had except full rear seat climate control and its ACC is not full-range. msrp $44,375 with premium paint and factory hitch.
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I greatly appreciate the time you took to even come back and do that write up and share it with us. That auto-dimming feature alone would drive me insane as I like to have full visibility of my gauges, etc. I had when things look dim, it just bothers the heck out of me.

I'm glad that you found the vehicle that works for you though, and even happier that it was cheaper than the Envision. If you don't mind, it would be great to hear a little review down the line, if you have the time of course :)
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Titanium, equipment group 302A (e.g. the works) and Driver's package to get ACC and HID headlights. Basically everything the Envision had except full rear seat climate control and its ACC is not full-range. msrp $44,375 with premium paint and factory hitch.
Hope you're enjoying your new Edge. It was a close contender when I was getting rid of my trouble-prone MKC.

Couple things...there is now a fix for the gauge/NAV/Camera lighting issue. Had it applied yesterday and now works as it should. Too bad the dealer tried to blame it on the tinted windows. This just became available 10/24/16.

I find there is a place to store the umbrella, a small version. In the front doors there are two areas...the upper one is just the right size.

That toll booth announcement is interesting. Here we have toll tags so my recollection is it only comes on when approaching a gated toll booth, like at DFW airport.

Did you get the 2.0 Ecoboost or the 3.5 V-6? When I looked here in Texas last time the 2.0 was very unusual.

Ford discounting here in Texas is very aggressive so I hope you came out without too big of a loss.
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Sorry to hear the Envision didn't work out for you but your move to the Edge is just part of the classic... product that has stood the test of time, the Envision hasn't has nearly as much time at all on the market and Buick's previous models from other segments sort of prove they have a bit of a problem finding what really works for them.

Maybe Buick will head the direction of Pontiac?
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I am disappointed at the lack of storage in front cabin, Not much can be placed in glove box and only very small thin items may fit in door panels, very bad designing for a $41 K plus vehicle.
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I am disappointed at the lack of storage in front cabin, Not much can be placed in glove box and only very small thin items may fit in door panels, very bad designing for a $41 K plus vehicle.
While its a disappointment, at the same time it might be a wake up call to analyzing what you actually need and don't need. Often people are surprised by how little they need on a day-to-day basis, especially in their personal vehicles.

Now, if someone has kids, that's a slightly different story, but not everyone here has kids.
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Kids or not, that's kind of what you have a cargo space for. I personally hate keeping things in the front portion of the cabin as I feel it looks/feels cluttered. I try to be very minimal about what I bring into the vehicle. Typically all I need can fit either into my pockets comfortably or in the cup holder.
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With the summer heat upon us I got to thoroughly test out the the front vent too low theory. Consumer Reports commented on this too and through the springtime never had a problem. I sit with the seat basically slammed to the floor or just off the lowest position being 6-feet tall. In this position my head just right at the top of the window which is ideal for outward visibility but guess where the front vents hit me...right in the face. Perfect!

Sounds like some teething issues with the new models which is common with any new car. Now there is a TSB for the auto dimming doing it's job too quickly and it is normal operating.

Infotainment systems can be finicky today and some have a very steep learning curve. But I'm sure there are work arounds to your USB blocks. Did you work with GM's Customer Service with your issues? Sometimes the dealerships are the worst informed and just don't have the resources where another dealership might be able to address your issues.

We looked at MKC too! But there was nothing optioned like our 2016 Prem ll with roof and Driver Confidence package for $35K with 3,000 miles.
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I honestly felt like the MKC is too small
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The MKC interior is also very "bare" as well.

Like it just looks really boring and nothing really going on in it.
The MKC interior is also very "bare" as well.

Like it just looks really boring and nothing really going on in it.
Same can be said for the rest of Lincoln, aside from the Navigator. MKZ is a prime example of how confusing their styling has got, although the Continental is a positive sign of improvement. Ever since the MKZ came out I haven't seen too many of them.
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Same can be said for the rest of Lincoln, aside from the Navigator. MKZ is a prime example of how confusing their styling has got, although the Continental is a positive sign of improvement. Ever since the MKZ came out I haven't seen too many of them.
I think it was said that the MKZ is going away?
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